Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@nthydroponics.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The credit extended for such approved returns will be based on the invoice value at the time of our current pricing.

A 15% restocking fee will be applied for orders canceled within 30 days after order. Return of merchandise will not be accepted if the order is older than 31 days.

You can always contact us for any return question at info@nthydroponics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom Size orders are not returnable, but any defective parts will be replaced. It is not acceptable for refunds, credit or replacements to be offered if you change your mind make an incorrect choice or the item is not what you expected. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nthydroponics.com.